COPASA LANÇA GUIA DO CLIENTE E ANÚNCIA MELHORIA NO ATENDIMENTO DIGITAL

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A Companhia de Saneamento de Minas Gerais (Copasa) encerrou na sexta-feira (15/09) a Semana do Cliente, com o lançamento de ferramentas para aprimorar a prestação de serviço ao usuário final, bem como o atendimento e a experiência do cliente com a empresa, especialmente por meio dos canais digitais.

 

O “Guia do Cliente” é um manual orientativo para o consumidor ter uma melhor experiência no relacionamento com a Companhia. “Hoje, no Dia do Cliente, a Copasa entrega de presente para os seus clientes o “Guia do Cliente”, que é um guia muito simples e didático, mas que traz muitas informações importantes para o cliente aprender a usar o serviço corretamente e entenda os canais de atendimento, os seus direitos e deveres e todas as questões que envolvem o relacionamento com a Copasa de forma bem leve e tranquila. É como se fosse um manual de instruções para usar bem os produtos”, disse o diretor de Relacionamento com o Cliente e Regulação, Cleyson Jacomini de Sousa.

ACESSE O GUIA DO CLIENTE COPASA, CLIQUE AQUi! (GuiaDoCliente_v14_9 COPASA)

 

A Copasa também lançou uma série de vídeos ensinando o passo-a-passo do atendimento pelo Fale com o Chico, disponível pelo WhatsApp da Copasa (31) 99977 7000. Os vídeos orientam os usuários sobre como solicitar alguns dos serviços mais demandados na Companhia, os quais são: análise de conta, o cadastro e adesão à Tarifa Social e a troca de titularidade. Todas essas orientações já estão disponíveis nas redes sociais da Copasa (Instagram, Facebook e YouTube) e, nas próximas semanas, vídeos sobre outros serviços oferecidos pela Companhia por meio do WhatsApp e também pelos demais canais da empresa serão lançados.

 

Canais de relacionamento

Para tornar mais eficiente, prático e seguro o atendimento ao cliente, a Copasa oferece, por meio de seus canais digitais, todos os serviços prestados pela companhia no atendimento presencial.

 

Entre as modalidades de atendimento digital há o WebChat (disponível no site – clique aqui: www.copasa.com.br) e o WhatsApp, com atendimento de 8h às 16h pelo número (31) 99770-7000. Também é possível entrar em contato com a Copasa pelos telefones 0800 0300 115 ou 115 ou por meio do aplicativo Copasa Digital, disponível tanto no sistema Android quanto no iOS.

 

Por meio desses canais, o cliente pode solicitar 2ª via de conta, agendar visita técnica da equipe da Companhia, notificar vazamentos ou falta de água, informar a leitura do seu hidrômetro, parcelar débitos e troca de titularidade.

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